Receptionist Training

Edge Communication > How We Help > Receptionist Training

Did you know that it takes only 3 seconds to form a first impression over the telephone? That all important first impression will not only set the tone of the call, but could affect a pivotal sales opportunity.

Your Receptionist is not only the “Director of First Impressions” of your organisation, but a crucial part of your marketing process. He/she has the power to make or break the attitude of your customers, affecting your bottom line and reputation.


What is your present telephone answering standard saying about YOUR organisation?

Here are some proven benefits from investing in Edge training and procedures for your receptionist:

  • Increase your profit and reputation with expert call control
  • Increase staff confidence and professionalism in managing all types of calls
  • Create consistency in your telephone standards to enhance your customer experience
  • Create a documented standard for use in staff performance reviews
  • Master the latest in cutting edge telephone techniques with the use of ‘can do’ language
  • Exceed your customer needs with effective questioning and listening techniques
  • Empower your people with the tools and knowledge to diffuse irate callers
  • Create happier customers who feel they are listened to and cared about
  • Greater staff satisfaction – lower costs in staff turnover
  • State of the art online technology allows your people to hear how they sound over the phone, enabling self assessment and recommendations for improvement.

Edge Receptionist Training workshops are ideal for receptionists, legal secretaries, admin people, PAs and anyone else who answers the phone on behalf of your organisation; be it small, medium or large business, government or not for profit organisation. The duration is up to you, from 2 hours to 1 day. We consult with you and offer the ideal solution for your needs and budget.

Here’s what some of our many delighted clients have to say:

“Ava met with me, listened to my concerns and suggested the 4 hour Receptionist coaching session “Fast Track Your Phone Skills” on a one to one basis with our young admin assistant. It was a very sensible, practical method. The recorded role play is a simple but powerful teaching tool which enabled our admin assistant to hear her own voice and recognise the need to use the right tone of voice and words to give the caller confidence. Our admin assistant felt at ease with Ava and is now much more confident and has the tools to deal with most situations. Her voice tone is becoming more upbeat and she is experiencing more positive responses from callers. I have no hesitation in recommending Ava and Edge Communication to any company.” Sue, Office Manager Primewest

“I now have the tools to combat a range of scenarios and use the right type of language for difficult situations” Lizzie, Legal Secretary, Leach Legal

“I would like to take this opportunity to thank you for the great program you delivered to our probationary receptionist. Since completing the training she has become much more confident in the way she goes about her daily tasks and as a result, has been offered on-going employment. We are very happy with the results and the progress she is making on a daily basis. She is just a pleasure to have around” Lisa, Office Manager, Indigenous Land Corporation