Receptionist Training

Did you know that it takes only 3 seconds to form a first impression over the telephone?

That crucial first impression will not only set the tone of the call, but extend to the entire organisation.

Your Receptionist, as the “Director of First Impressions” of your organisation, has the power to make or break the attitude of your customers, affecting your bottom line and reputation.

What is your present telephone answering standard saying about YOUR organisation?

Edge Receptionist Training workshops are ideal for receptionists, legal secretaries, admin people, PAs and anyone else who answers the phone on behalf of your organisation; be it small, medium or large business, government or not for profit organisation. The duration is up to you, from 2 hours to 1 day. We consult with you and offer the ideal solution for your needs and budget.

Here are some proven benefits from investing in Edge training and procedures for your receptionist:

• Create consistency in your telephone standards to enhance your customer experience
• Maintain a documented standard for use in staff performance reviews
• Project a positive impression of your organisation every time a call is received
• Increase confidence and professionalism in managing all types of calls
• Master the latest in cutting edge telephone techniques with the use of ‘can do’ language
• Expert call control to help convert more enquiry calls and boost your bottom line
• Exceed your customer needs with effective questioning and listening techniques
• Empowerment with the tools and knowledge to diffuse irate callers
• Increase staff satisfaction and connect better with your customers
• Create happier customers who feel they are listened to and cared about
• State of the art online technology allows your people to hear how they sound over the phone, enabling self assessment and recommendations for improvement.

Here’s what some of our many delighted clients have to say:

“Ava met with me, listened to my concerns and suggested the 4 hour Receptionist coaching session “Fast Track Your Phone Skills” on a one to one basis with our young admin assistant. It was a very sensible, practical method. The recorded role play is a simple but powerful teaching tool which enabled our admin assistant to hear her own voice and recognise the need to use the right tone of voice and words to give the caller confidence. Our admin assistant felt at ease with Ava and admitted she was nervous talking on the phone. She is now much more confident and has the tools to deal with most situations. Her voice tone is becoming more upbeat and she is experiencing more positive responses from callers. I have no hesitation in recommending Ava and Edge Communication to any company.” Sue, Office Manager Primewest

“I now have the tools to combat a range of scenarios and what type of language to use” Lizzie, Legal Secretary, Leach Legal

“ I feel I have been blessed with a great opportunity to have been coached by Ava. After the training I walked away with the biggest smile and a greater knowledge in my phone skills. Semisha, Receptionist, Indigenous Land Corporation

ENQUIRE NOW